Service Cancellation Policy

This document explains how cancellation requests are handled across different stages of service progress, based on a structured service progression model.

1. Cancellation Overview

Cancellation requests are assessed according to service progression stages. Consideration depends on whether review has started, whether structured work has begun, and whether output preparation is in progress.

2. Early Stage Requests

• Requests submitted at an early stage may be considered where no structured work has started

• Where review has not commenced, full cancellation may be possible

• Once structured handling begins, eligibility may change accordingly

3. Active Processing Stage

• If structured work is in progress, evaluation is based on completion level

• Requests are typically expected within 48 hours of service progression

• Completed sections of work may be excluded from adjustment consideration

4. Completed Stage

Once a structured output has been fully prepared and delivered in written form, the service is treated as completed and cancellation is no longer applicable.

5. Cancellation Processing Logic

• Approved cancellations follow the original transaction channel used for processing

• Typical processing timeframe is 5–10 business days depending on provider systems

• Where partial work exists, proportional adjustment may be applied

6. Non-Applicable Scenarios

• Fully completed written outputs or reports

• Requests made after structured delivery has been completed

• Work that has already reached full completion stage

This cancellation framework is applied consistently across all services and is based on structured service progression stages.